Q1: What is Smartek?
Smartek is a third party compliance verification service which is owned and run by Barrington Group. Smartek operates a web based portal that as the ability to monitor supplier compliance requirements such as industry licenses, police checks, Blue Cards, Yellow Cards, as well as insurance policies, financial and safety records, ABNs and ACNs.
Q2: I have been doing business with UnitingCare Queensland or one of its service groups for many years. Why am I being asked to provide this information now?
UnitingCare Queensland is required to comply with a number of new regulatory requirements. These requirements are becoming increasingly stringent and it is important that all UnitingCare Queensland suppliers are properly qualified.
We believe Smartek registration is beneficial to our suppliers because it eliminates the need for them to make multiple submissions of compliance and qualification information to multiple parties. Smartek also provides timely alerts for upcoming expiry dates of all required information and is also a great business tool for our suppliers.
UnitingCare Queensland wants to execute the compliance/qualification information process as efficiently as possible to maximize valuable time for suppliers and service groups
Q3: What is the cost of registration with Smartek?
In order to deliver the best value for all parties a sliding scale of registration fees is in place:
Ltd or Pty Ltd company: $400+GST/annum
Sole Trader: $200+GST/annum
Non Contracted Supplier: $50+GST/annum
There is an additional charge of $10+GST per person for ID cards/ replacement cards
Q4: What is A Non Contracted Supplier?
We know that a lot of Aged Care suppliers work on an ad-hoc basis and therefore they may be hesitant to pay the full registration fee. We have therefore negotiated a Non Contracted Supplier (NCS) fee. This fee is applicable to any supplier who invoices less than $1000/quarter. Procurement will be reporting accounts payable every 3 months against the NCS registrations and once they go over this threshold the full registration will need to take place. Smartek will not be advertising this rate as it is not part of their usual policies and suppliers will therefore be relying on you to inform them of it. Where you believe you have a supplier that meets these criteria please refer them to Procurement and Services or Smartek.
Q5: I have already paid for iPRO LIVE, do I have to pay again?
All existing suppliers who have paid for an annual iPRO LIVE registration which has not yet expired will receive a fee exemption until 30 June 2018 when they provide evidence of their registration within the iPRO LIVE system.
Q6: Do I need to register with Smartek?
In order to continue to do business with UnitingCare Queensland, organisations with a contract and/or compliance requirements will be required to register with Smartek.
Q7: What if my organisation is already registered with Smartek?
Smartek is used by a number of organisations across Australia, if your organisation is already registered with Smartek; all you need to do is log into your Smartek account and associate with UnitingCare Queensland. If you have any queries, please submit your question/concern to Smartek.
Q8: If I register with Smartek for UnitingCare Queensland, must I register a second time if another organisation asks me to register?
No, you would not need to register a second time; you can simply follow the rules in Q6.
Q9: Is Smartek safe?
Smartek is a cloud based system hosted at a secure location within Australia with physical safeguards, access protection, system redundancy and daily backups of data. Secure Sockets Layer technology (SLL) with 2048 but encryption is used for all pages and Smartek complies to AS/NZS ISO 31000:2009
Q10: What if I have technical problems working the Smartek system?
Please feel free to contact Smartek on 1300 238 724 for technical support or for more information visit the Smartek website.